Refund policy
Return and Refund Policy
Thank you for shopping at SleepySheepy Art. We value your satisfaction and want to ensure that you have a pleasant shopping experience with us. Please read our Return and Refund Policy carefully before making a purchase.
Returns
We accept returns for eligible products within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be accompanied by the receipt or proof of purchase.
Please note that the following items are exempt from our return policy:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
Return Process
If you would like to return an eligible item, please follow these steps:
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Contact our customer support team at [email address/phone number] to initiate the return process. Please provide your order number and a detailed explanation of the reason for the return.
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Our customer support team will provide you with a return authorization and instructions on how to return the item.
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Carefully package the item in its original packaging, ensuring that it is securely sealed to prevent damage during transit.
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Ship the item back to us using the provided return shipping label. We cover the cost of return shipping for eligible returns.
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Once we receive the returned item and confirm that it meets our return policy criteria, we will process your refund.
Refunds
Upon receiving and inspecting the returned item, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Please note that the time it takes for the refund to reflect on your account may vary depending on your bank or credit card provider.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will guide you through the exchange process and provide you with the necessary information.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at [email address/phone number]. We are here to help!
Please note that this Return and Refund Policy applies only to purchases made directly through our online store. If you have purchased our products from a third-party retailer, please refer to their respective return policy.
We reserve the right to amend or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page.
Last updated: 9 June 2023
Thank you for choosing SleepySheepy Art. We appreciate your business!