Shipping policy

Shipping Policy

Effective date: 9 June 2023

Thank you for choosing SleepySheepy Art. We strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines the shipping methods, delivery times, and other important information regarding the shipment of your orders.

  1. Order Processing Time

We make every effort to process and ship orders promptly. Order processing typically takes 1-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, there may be slight delays in order processing. We appreciate your patience and understanding.

  1. Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods may vary depending on your location and the size/weight of the package. At checkout, you will be presented with the available shipping options for your specific order.

  1. Shipping Destinations

We currently ship to [list of countries/regions] and strive to expand our shipping capabilities to serve more customers worldwide. If your location is not within our shipping destinations, please contact our customer support team for possible alternative arrangements.

  1. Shipping Costs

Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method selected. The shipping cost will be displayed during the checkout process before finalizing your order.

  1. Delivery Times

The estimated delivery times are provided for reference purposes only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays. However, we make every effort to ensure your order reaches you within the estimated timeframe.

  1. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or a link to track your package. Please allow a few hours for the tracking information to update in the carrier's system.

  1. International Shipping and Customs

For international orders, please note that additional customs duties, taxes, or fees may be levied by the destination country's customs authorities. These charges, if applicable, are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs policies vary from country to country, so we recommend contacting your local customs office for more information.

  1. Undeliverable or Returned Packages

In the event that a package is undeliverable due to an incorrect address provided by the customer or refusal to accept the package, the customer will be responsible for any return shipping charges incurred. We will make reasonable efforts to contact you regarding the issue and arrange for re-shipment if desired. If we do not receive a response within a reasonable time, a refund may be issued for the order, excluding the original shipping charges and any applicable return shipping fees.

  1. Damaged or Lost Packages

We take great care in packaging and ensuring the safe delivery of your orders. However, in the rare event that your package arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue and file any necessary claims with the shipping carrier.

  1. Contact Us

If you have any questions or need further assistance regarding our Shipping Policy or your order, please contact our customer support team at admin@sleepysheepy.com.au. We are here to help!

Please note that this Shipping Policy applies only to purchases made directly through our online store. If you have purchased our products from a third-party retailer, please refer to their respective shipping policies.

We reserve the right to amend or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page.

Thank you for choosing SleepySheepy Art. We appreciate your business!